Manager PINs: refunds, cancels and credits

Why a PIN

Refunding to the card, cancelling an order or giving store credit, on the kitchen tablet or in the panel, always asks for a manager PIN. A leaked tablet link or a curious employee can see orders but can’t give money back.

Only your restaurant sets its PINs. Callonia support cannot see, set or change them.

1. Set the main PIN

1. Open Kitchen screen > Manager PIN.
2. Type a PIN of 6 to 8 digits twice and save. Avoid easy ones like 111111 or 123456: they are refused.
3. Share it only with the owner and trusted managers.

2. Give each manager their own PIN

With a PIN per person, every refund, cancel and credit shows who did it (for example “kitchen (PIN of Maria)”), and when someone leaves you remove only their PIN.

1. In A PIN for each manager, write the manager’s name and a new PIN twice, then click Add PIN.
2. Up to 10 manager PINs. Each PIN must be different from the others.
3. Last used shows when each PIN was used.

Change, remove or forget a PIN

• A manager changes their own PIN by typing their current PIN first.
• Only the owner can remove a manager’s PIN.
• Forgot the main PIN? The owner sets a new one in the same card.

Wrong PINs

After 5 wrong PINs, refunds, cancels and credits lock for 15 minutes; after 20 in one day, until the next day. You get a security alert by text. The owner can unlock right away by setting a new main PIN.