SMS Terms

Order texts: confirmations and payment links

Restaurants that use Callonia answer their phone calls with an AI host. When you place an order by phone, the host asks whether you would like a text with your order details. If you say yes, the restaurant sends you a text from its own business number with your order number, items, prices, total and pickup or delivery time.

If you ask to pay on your phone, on the call or in the website chat, the restaurant also texts you a secure payment link for that order (card, Apple Pay or Google Pay). Links always use the callonia.ai domain and expire after 30 minutes.

• How you opt in: you say yes when the host asks during your call or chat, or you ask for a payment link. Saying no, or not answering, means no text is sent. Agreeing to texts is never required to place an order.
• Message frequency: up to two texts per order you place (payment link and confirmation), plus replies to messages you send.
• Cost: message and data rates may apply, depending on your mobile plan.
• Opt out: reply STOP at any time. You will get one final text confirming you are unsubscribed, and no more texts after that.
• Help: reply HELP, call the restaurant, or email [email protected].
• Carriers are not liable for delayed or undelivered messages.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the carriers and messaging providers that deliver the messages. We use your number only for your order and the messages you ask for. Read the full Privacy Policy and Terms.

En español

Cuando haces un pedido por teléfono a un restaurante que usa Callonia, el asistente te pregunta si quieres un texto con los detalles. Si dices que sí, recibes un texto por pedido con los productos, precios, total y hora. Si pides pagar desde tu celular, también recibes un link de pago seguro. Pueden aplicar tarifas de mensajes y datos. Responde STOP para dejar de recibirlos o HELP para ayuda. No compartimos tu número con terceros para marketing.